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Remote Instructions » Remote Instructions

Remote Instructions


Guidance on iPad Requests and Returns

Families can use the DOE Remote Learning Device request form to notify schools of their technology needs. Schools can manage device requests form families using the centrally-available iPad inventory, which will be distributed based on high-need priorities such as vulnerable populations (e.g., students in temporary housing (STH), foster care), and students who lack internet connectivity at home.

In order to help schools to identify families still in need of devices, the DOE is asking that parents fill out the Remote Learning Device request form by August 31 (though the form will remain open throughout the year for parents to use to notify schools of new device and internet connectivity needs). The August 31 deadline for families will give schools time to assess the needs of their students and plan to fill them by assistance. As a reminder and as noted in the August 13 edition of Principal Digest, families who have iPads should plug in, turn on, and reconnect DOE-loaned devices, as explained on the Getting Started with Your iPad InfoHub page.

During the week of August 24, the DOE will poll families who need to return iPads to determine if those students have returned DOE-loaned devices to a school, or if they still have the device. Any student who still has a device will receive instructions and a prepaid box to mail the iPad back to the DOE. These devices will be inventoried and centrally redistributed to support any schools with high-need students and no device inventory.

For questions, please contact the DIIT Help Desk at (718) 935-5100.

Remote Classroom

Students MUST and CAN ONLY use their HSSM account for remote learning classes. All other email accounts will not be verified.

ALL HSSM faculty and student accounts end with

Students are expected to

  • Be logged on to Google Classroom when they are PARTICIPATING with their teachers. PARTICIPATION is critical for success.

  • Complete Daily Attendance Check-in for each scheduled class.

  • Complete instructional activities assigned by teachers within the expected timelines

  • Participate in check-ins, discussions, and other communication mechanisms as expected by the teacher

  • Respect the Google Classrooms Remote Learning etiquette and norms

  • Review teacher feedback and complete any follow-up activities as assigned by the teacher

Families are expected to

  • Proactively notify their teacher or a school administrator with any concerns about progress or additional support needed

  • Support students in being successful by establishing routines and habits that support their success in remote learning

  • Actively monitor remote learning periodically


If you have any questions about instruction, please email your classroom teacher.

If you have general questions, please email our Family Engagement Technologist, King Mark, at [email protected], or call us at (718) 820-3045.

If you have not received a response from a teacher or the contact person within 24 hours, please email [email protected].

Remote Instruction and Conference Protocols


Be on time

Be prepared. Check your tech.


Do not disturb others

Mute your microphone and do not cause distruption.



Be focused. Be attentive. Be active.


Ask questions

Ask/post questions and comments related to the class or conversation.



Check your surroundings and dress appropriately.



Use headphones if you have them.